tongits plus Privacy Policy — How We Keep Your Personal Data Safe

When you register for an account on tongits plus, we collect the personal details you submit directly — including your full name, date of birth, email address, mobile number, and any identity documents required for verification. This information is necessary to create and manage your account, confirm that you meet the minimum age requirement of 18 years old, and comply with applicable regulations in the Philippines. We also collect payment-related details such as your preferred deposit and withdrawal method, which are used solely to process your transactions in Philippine Peso (₱ PHP). If you contact our support team, we may retain records of that communication to help resolve your query and improve our service. You are responsible for ensuring that all information you provide is accurate, complete, and kept up to date throughout your time on the platform.

• Full name, date of birth, and contact details at registration
• Identity documents for age and identity verification
• Payment method details for deposits and withdrawals in ₱ PHP
• Support correspondence and query records

When you access tongits plus through your mobile device or browser, we automatically collect certain technical data to help us operate and improve the platform. This includes your IP address, device type, operating system, browser version, session duration, pages visited, and in-app activity such as games played and features accessed. We use this data to monitor platform performance, detect unusual or potentially fraudulent activity, and personalise your experience where appropriate. Cookies and similar tracking technologies may be used to remember your preferences and keep your session active — you can manage cookie settings through your browser, though disabling certain cookies may affect platform functionality. We do not use this automatically collected data to identify you personally beyond what is necessary for security and service delivery purposes.

• IP address, device type, and browser information
• Session activity, pages visited, and games accessed
• Cookies used for session management and preference storage
• Platform performance and fraud detection signals

The primary reason we collect your personal data is to operate your account and deliver the gaming services you signed up for on tongits plus. This includes processing your deposits and withdrawals in Philippine Peso, verifying your identity before releasing funds, sending you important account notifications such as transaction confirmations and security alerts, and providing customer support when you need assistance. We may also use your data to enforce our Terms and Conditions, investigate suspected fraud or policy violations, and comply with any legal obligations that apply to our operations in the Philippines. Where we send you service-related communications, these are not optional marketing messages — they are necessary for the proper functioning of your account. We will never use your personal data for purposes that are incompatible with the reasons it was originally collected without first obtaining your consent.

• Account creation, verification, and ongoing management
• Processing ₱ PHP deposits and withdrawals securely
• Sending transaction confirmations and security alerts
• Fraud detection, policy enforcement, and legal compliance
• Customer support and dispute resolution

tongits plus does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes — your information is not a product we profit from. We may share limited personal data with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers, but only to the extent necessary for them to perform their specific function. All third-party partners we work with are required to handle your data securely and in accordance with applicable data protection standards. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts if we are legally required to do so, or if disclosure is necessary to protect the rights, safety, or property of tongits plus or its users. In the event of a business restructuring or transfer of ownership, your data may be transferred as part of that process, and you will be notified in advance where required by law.

• Payment processors — for ₱ PHP transaction handling only
• Identity verification providers — for age and KYC checks
• Technical infrastructure partners — for platform operations
• Regulatory and law enforcement bodies — when legally required
• No selling or renting of data to advertisers or third parties

As a player based in the Philippines, you have meaningful rights over the personal data that tongits plus holds about you, and we are committed to honouring those rights in a timely and transparent manner. You have the right to request access to the personal information we hold about you, to ask us to correct any inaccurate or incomplete data, and to request deletion of your data in circumstances where we no longer have a lawful basis to retain it. You may also object to certain types of processing, request that we restrict how we use your data while a dispute is being resolved, and ask us to provide your data in a portable format where technically feasible. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request — we aim to respond within a reasonable timeframe. Please note that some requests may be subject to legal or regulatory limitations, particularly where data retention is required by applicable Philippine law or financial regulations.

• Right to access the personal data we hold about you
• Right to correct inaccurate or incomplete information
• Right to request deletion where no lawful basis for retention exists
• Right to object to or restrict certain types of processing
• Contact [email protected] to submit any data rights request

We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. These measures include encrypted data transmission, access controls that limit who within our organisation can view your information, and regular security reviews of our systems and processes. Despite these precautions, no online platform can guarantee absolute security, and you also play a role in keeping your account safe by using a strong password and not sharing your login credentials with anyone. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable regulations, financial record-keeping obligations, or dispute resolution needs. Once the retention period has expired and there is no longer a lawful basis to keep your data, we will securely delete or anonymise it in accordance with our internal data management procedures. For full details on data retention timelines, please contact [email protected].

• Encrypted data transmission and secure storage practices
• Access controls limiting internal visibility of personal data
• Regular security reviews and system audits
• Data retained only as long as legally or operationally required
• Secure deletion or anonymisation once retention period expires